The business offers a lot of social support to its employees. The Company currently employs about 5000,70 people. About of them are members of disability categories II and III. Within the framework of the 2017 Collective Agreement between the trade union organization and the management of the company, employees of the Company have a high social package. The system of fair pay, medical insurance for oil workers and their families, and various other social and other benefits cover employees.

Social policy is a direct result of the plant’s economic expansion, which enabled the refinery to fully carry out its commitments in terms of granting all warranties and privileges to the workforce. Between the labor collective and Zhanaozen Oil Refinery, a collective agreement has been signed. Regarding labor compensation, the Labor Code’s requirements are meticulously followed. Given the Refinery’s hazardous working conditions and ongoing operations, consider the following:

• In order to diminish impact of harmful (hazardous) operation factors on health of employees, for some certain categories of employees it is foreseen reduced working hours – 36 hours a week;
• There are additional payments to tariff rates and salaries in the amount of 4% up to 16% for work with especially harmful, harmful and heavy labor conditions;
• Higher payment to be paid for work in night time, during holidays and days-off;
• Additional vacation time is granted (up to 12 calendar days), which duration is according to actual business of an employee on the works subject to additional vacation;
• There are extra payments for multi-skilling and performance of duties of temporarily absent employees.

The Labor Remuneration Rules, The Social Support Rules, and The Leave Provision are local normative acts that have been developed and approved locally to regulate the process of employee pay, vacation time, and social benefits. In addition to the legal benefits, the employees of the Zhanaozen Oil Refinery also receive a social package paid for by the employer that includes:

• Health insurance of employees;
• Material assistance for health improvement by annual labor leave;
• Extra payment for temporary incapacity allowance (if employee is absent due to incapacity for more than one month);
• Payment for vacation allowance on pregnancy and childbirth exclusive of social payment amount in case of loss of income due to pregnancy and childbirth;
• Partial compensation of food cost for employee;
• Partial compensation of expenses for leased accommodation for invited employees (young specialists);
• Monthly payment to employees who are on maternity leave until their child are 1,5 years old;

There are funds set aside to help retired workers at the plant and to plan some cultural and sporting events for the summer vacation of employees and their kids. In the refinery, great care is taken to create environments that are conducive to employee life, work, and leisure. The staff rides in comfortable buses to work. All employees have well-organized food and medical care, as well as high-quality special clothing and personal safety equipment.

The refinery has a health station. The opportunity for uninterrupted medical care and necessary medical examinations is available to employees at any time that is convenient for them. They are cared for by doctors who have extensive training and experience. A paramedic and intensivist ambulance crew is available around-the-clock. First aid supplies and medication are all present and correct at the health station. A mobile intensive care unit is available, outfitted with all the modern equipment required, including a pulse oximeter, defibrillator, ECG recorder, vacuum splints, oxygen apparatus, respiratory apparatus, and an intensive care bag.